Landscape Maintenance Customer Retention - The First 30 Days

Ben Gandy discusses the 5-step process and tools that landscaping pros use to onboard new jobs, retain contracts for years, and drive repeatable growth.

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Watch This If:

You’ve lost clients unexpectedly and aren't sure why

You want to retain 90% of your customers for over 10 years.

You need a repeatable system for launching new jobs that make customer stick

You’ll learn:

Why poor onboarding is the #1 silent killer of client retention in landscaping

How to validate your customer’s decision in the first 30 days and set the tone for years

How tools likeSiteRecon can turn every new job into a retention engine

Meet the Speakers

Ben Gandy

Principal, Envisor Consulting

Ben is a trusted advisor to hundreds of landscaping companies across North America. With decades of operational experience, Ben has helped teams implement systems that drive retention, efficiency, and margin. His passion? Teaching landscaping pros how to turn repeatable systems into repeat business.

Utkarsh Sharma

CEO at SiteRecon

Utkarsh is the founder and CEO of SiteRecon, where he helps landscaping businesses transform operations into growth engines through technology. In this session, he’ll guide the discussion with Ben Gandy on how to turn onboarding into your strongest retention strategy.