Customer Retention Starts with the First 30 Days
Discover the 5-step process landscaping pros use to onboard new jobs, retain contracts for years, and drive repeatable growth.
In this webinar, industry expert Ben Gandy reveals the 5 critical steps to locking in client loyalty from Day 1—and how tools like SiteRecon can turn every new job into a retention engine. Discover the precise protocol top landscaping businesses employ to retain 90% of clients for over 10 years consistently.
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This Webinar Is for You If…
You’re running a landscaping business and want to reduce churn.
You’ve lost clients unexpectedly and aren't sure why.
You know your crews do good work, but it’s not always noticed or remembered.
Your account managers lack a repeatable system for launching new jobs.
You want to turn every onboarding into a 10-year relationship.
Here’s What We’ll Cover:
Why poor onboarding is the #1 silent killer of client retention in landscaping.
The one meeting that validates the client’s decision in the first 30 days—and sets the tone for the entire relationship.
How to avoid surprises with new property managers and account managers using a simple change management process.
How SiteRecon can simplify job startup by associating all scope, estimates, site maps, and access info in one interactive map.
The “before picture” strategy to build trust and protect your teams from false complaints.
Why walking the property with clients still works—and what to say (and not say) when you do it.
How to close the loop with a 30-day follow-up that turns first impressions into long-term trust.
Meet the Speakers
Customer testimonials
Discover how SiteRecon has transformed the way our clients approach landscaping estimates, boosting their confidence and efficiency.
