Eliminate all blind spots. Grade, track, and improve your team's performance on job sites to deliver service quality that you're proud of and keep your customers happy.
With the SiteRecon mobile app, you can use data-driven decision-making to standardize service quality and get ahead of issues on job site - and ultimately, reduce churn worth hundreds of thousands of dollars.
Drive quality and you'll control churn. But that's easier said than done - especially when you're managing too many accounts. You need a system to grade, track, and improve your team's performance on job sites to drive quality and retention. SiteRecon allows you to perform super-quick site assessments/audits from your mobile device - allowing you to monitor quality of work, get ahead of issues and control customer churn.
With the SiteRecon mobile app, you can use data-driven decision-making to standardize service quality and get ahead of issues on job site - and ultimately, reduce churn worth hundreds of thousands of dollars.
"Now we're able to widen out the bottom part of that funnel and have a better close rate. We're also putting better, more qualified leads in the top of the funnel. And frankly, seeing our close rate increase that 20 to 25%"
-Nate Hyde, VP Sales, Mainscape
"It would take us approximately 5 days to generate the proposal and present it to the client. We’ve now reduced that to 3. We’re generating proposals 40% faster now."
-Michael Montenaro, General Manager, Yardmaster
"Now we're going into every project knowing where our costs are, that we can execute those. We've got really good confidence in the measurements now that we're using the tool."
-Daniel Currin, CEO,Greenscape
Mariani drives quality with SiteRecon
I cannot go to hundreds of sites. I need eyes and ears in the field bringing data back to me and telling me where we are. SiteRecon helps us do that very efficiently and we’re seeing our quality go up we started using it. The program that we were using before was antiquated, sloppy, and cumbersome. SiteRecon is fast, intuitive, brings the data points together in a way that helps us make sense of what’s going on.
Nate Birch
Senior VP - Maintenance, Mariani Landscape
Managing 60 Account Managers over 1700+ properties for Mariani ($70 million company in Chicago)
Do you use a form to rate service quality right now?
If yes, share the template with us and we will set it up for your Account Managers on Siterecon.
If you don’t have one, you can use the default forms we have created after researching site inspection processes across companies.
Post setup, the Account Managers visit the site for assessment.
They use SiteRecon’s mobile app to document points of interest.
They capture enhancement ideas, service issues, flower and irrigation inventory in this step.
Alongside capturing site conditions, they fill out a form to rate overall service on site.
Takes only 2 minutes to fill out the form.
While rating the quality of service on a 5 star scale, they add notes and photos to justify the rating.
Post setup, the Account Managers visit the site for assessment.
They use SiteRecon’s mobile app to document points of interest.
They capture enhancement ideas, service issues, flower and irrigation inventory in this step.
Once the intel you've gathered on site starts streaming in, you can use SiteRecon's Site Assessment Dashboards to gain insights like which properties have below average quality, which ones haven't been visited in a while, and the performance of crews.
Book a demo
Eliminate all blind spots. Grade, track, and improve your team's performance on job sites to deliver service quality that you're proud of and keep your customers happy.
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SiteRecon brings all the different data points together in a way that helps you make sense of what’s happening on your properties and helps you get ahead of issues.
SiteRecon app takes the guesswork out of quality control and encourages you to make data-driven decisions. It makes Account Managers more efficient by helping them track:
Property visits per month
Assessment reports created
Service quality ratings
Properties missed
Build a culture of delivering top-notch quality by tracking crew performance on every property in your portfolio. Track insights like:
Is the crew delivering standard quality service on all the sites?
Is the crew underperforming on certain sites or services?
Opportunities to identify which crews aren’t meeting the expectations and then offer bonuses, trainings to up their game.
You can define certain events as red flags which will trigger emails to the leadership. Examples are:
The overall rating for a site is less than 3
A site has not been visited for 1 month
You can always define your own custom events for receiving red alerts. Alerts can be sent to Branch Managers, General Managers, etc.
SiteRecon app takes the guesswork out of quality control and encourages you to make data-driven decisions. It makes Account Managers more efficient by helping them track:
The overall rating for a site is less than 3
A site has not been visited for 1 month
Build a culture of delivering top-notch quality by tracking crew performance on every property in your portfolio. Track insights like:
Is the crew delivering standard quality service on all the sites?
Is the crew underperforming on certain sites or services?
Opportunities to identify which crews aren’t meeting the expectations and then offer bonuses, trainings to up their game.
You can define certain events as red flags which will trigger emails to the leadership. Examples are:
The overall rating for a site is less than 3
A site has not been visited for 1 month
You can always define your own custom events for receiving red alerts. Alerts can be sent to Branch Managers, General Managers, etc.
Here's what will happen once you start using the SiteRecon mobile app to conduct your site assessments
You'll be able to standardize your service across job sites so that you can deliver the quality of service you promised the client
You'll be able to get ahead of issues and take timely action which will improve client relations - and control churn
Your teammates will be able to communicate more effectively within themselves and with the client
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Unlike other cumbersome quality assessment software, SiteRecon is fast, intuitive and easy to use.
