QUALITY CONTROL MASTERCLASS

Never lose a good customer again

Date: Feb 21st, 2024

Time: 11:30 a.m. EST

Drive quality and you’ll control churn. But that’s easier said than done - especially when you have hundreds of customers.

You need a system to grade, track, and improve your team's performance on job sites to drive quality and retention.

Nate Birch, Senior VP - Maintenance, Mariani Landscapes, will be joining us on February 21st, 11:30 a.m. EST to show us how he drives and upholds Mariani's distinguished quality standards.

Register for the free webinar

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If you attend the webinar

You'll have a process on your hands that you can implement to gain visibility into what's happening on your job sites

You'll know how to set up a system that you can use to notify the management whenever issues are spotted on job site

You'll be able to standardize your service across job sites so that you can deliver the quality of service you promised the client

You'll be able to track the performance of your crews on all your sites and identify opportunities for training

You'll be able to get ahead of issues and take timely action which will improve client relations - and control churn

Your teammates will be able to communicate more effectively within themselves and with the client

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Speaker

Nate Birch

Senior VP - Maintenance, Mariani Landscape

With more than 15+ years of experience between Mariani Landscape and Rocco Fiore and Sons, Nate leads the maintenance sales department and is responsible for the overall performance of the department, including the development of the sales associates and the satisfaction and retention of clients.

He works closely with the production management team to ensure that Mariani consistently delivers the service our clients have come to expect from the company.

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Utkarsh Sharma

CEO, SiteRecon

Founder & CEO of SiteRecon, the #1 property mapping software in the industry, Utkarsh has helped 350+ landscaping and snow removal companies 2X their close rates, streamline their operations, reduce their churn and develop better customer relationships by leveraging mapping technology.

Tito Caceres

Managing Partners, Bloom Partners

Tito is an industry veteran and has worked alongside multi-million-dollar BDMs at great companies, gaining valuable insights into their challenges and successes. He himself built a $3 million pipeline in just 1 year at Ruppert Landscapes and now helps landscaping companies find the right talent for acing their business development goals.

Patrick Spusta

Director of Sales,
Gardens of Babylon Landscape

Patrick ran a 37% close rate and produced 4.6 million in contractual revenue sales in 24 months of sales in Chicagoland, one of the most competitive markets in the country. As a multiple major market industry leader, he has a proven track record of developing reoccurring contractual revenue streams. His expertise and dedication have earned him a reputation as a trailblazer in the field

Lots of good insights Patrick & Justin. Thanks

Rebecca Kurtz
Sebert Landscape

Thanks for all the great information. Super helpful!

Larry Rudd
Mariposa-ca

Enjoyed this event, thank you.

Harrison Long
JB Kline Landscaping

Thank you all!! Great information!

Doug Berschet
Yellowstone Landscape

Thank you! It was very informative

Errol Parachojuk
Valley Outdoor Design

Thanks guys. Amazing insights.

Brandon Whaley
Mainscape
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