SiteRecon Support Vidoes

A compilation of videos discussing issues resolved by SiteRecon support team through calls and emails

How to get support

There are three different ways to do it -

  1. Send email to info@siterecon.ai
  2. Go to Help menu on the header and select Feedback
  3. Go to My Properties page =. Select Order to give feedback => Click on View Feedback => Click on Add Feedback

Watch the video to know more

How to order measurements for snow contracts?

  1. What do the different features mean?
  2. What you should order?
  3. How to optimize costs?

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How to customize your order?

  1. How to add new area to an existing order - Create new order
  2. How to add new feature to an existing order - Create new order
  3. Remove specific areas from measurements - Use feedback option in the Help menu.

Watch the video to know more

How to order properties larger than 200 acres

  1. Break down property into smaller parts 
  2. Follow the roads if you are measuring landscape
  3. Follow the turf if you are measuring hardscape
  4. Look for identifiable marks to refer to acre

Watch the video to know more

How to order measurements for an oddly shaped property extent

Examples - Common areas in an HOA, RoW along road or railroad

  1. Draw the boundary of the area on SiteRecon
  2. Send a snapshot of area of interest to info@siterecon.ai with order address

Watch the video to know more

How to measure an HOA with multiple communities

Prospect shares PDF map of the HOA - what do you do now?

  1. Draw the boundary of communities one-by-one on the SiteRecon 
  2. Make sure none of the communities is larger than 200 acres

Watch the video to know more

How to add a feature to an order

What if prospect updates the scope after you order measurements?

  1. Create a new order with all the features you need
  2. Write to info@siterecon.ai and tell us its a the same order except for the new features
  3. Credits for the first order are transferred back into your account
  4. Note - can be used only to add new features and not to remove features that have been ordered

Watch the video to know more

What if you run out of credits

  1. Keep an eye out of credits used and available credits
  2. Go to Settings => Add more credits 
  3. Write to us on info@siterecon.ai and get in touch with the point of contact for SiteRecon in your team

Watch the video to know more

What if you need to give feedback after you approve order

  1. Email => info@siterecon.ai to get a duplicate order in your account that’s on the Awaiting Approval stage
  2. Help => Feedback (Give feedback as usual)

Watch the video to know more

What if you order the same property twice

  1. Tell us about it => info@siterecon.ai 
  2. Credits will be refunded into your account

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How to see different layers clearly on the map

  1. You can see the measurements for the layer on top
  2. Play around with layer transparency
  3. Play around with layer width and color
  4. You share what you see

Watch the video to know more

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